Block Manager Case Study
Kinleigh Folkard and Hayward
Kinleigh Folkard and Hayward (KFH) are firmly at the heart of London property. Co-founded in 1977 as a specialist property management company by Philip King and Lee Watts, they’ve grown into one of the Capital’s most successful property services groups.
With a team of over 700 staff and a network of more than 55 branches across the Capital, they are now one of the largest independent property services groups operating in London, offering a range of services for buyers, sellers, landlords, tenants, investors and developers.
As a growing business, KFH felt their previous property management and accounting software lacked the reliable and robust accounting functionality they required to manage the block management side of the business efficiently.
With this in mind, they knew there was a commercial need to find an integrated system that was proficient in managing both their financial and property management processes.
After reviewing four of the leading property management systems on the market, KFH chose Propman as their property management and accounting software and implemented it in 2012.
Propman now manages their full block management portfolio, approximately 13,000 units, and is used by over 49 system users. Their Business Implementation Manager, Dom Taylor, explains their reason behind selecting Propman over other systems:
“Propman’s robust accounting functionality was a significant reason behind our decision to switch systems. It has rich accounting capabilities, and this coupled with its comprehensive property management functionality, has meant that we can manage all of our block management services using one reliable and integrated system.”
By bringing all of their block management processes in under one system, KFH now have a full view of their business and can utilise all of their block management data to make informed decisions and, most importantly, provide an exceptional level of service to their tenants.
“Providing an excellent service to our tenants is extremely important to us. Propman’s communication functionality means we can quickly and easily send out bulk communications to all tenants, keeping them fully informed of important changes or updates. Prior to using Propman, this was a manual and time-consuming process.”
As the property market continues to be shaken up by advances in technology, KFH are using Propman to ensure they continually meet their changing tenant needs. Having web access was a key requirement when selecting the system.
“Propman helps us utilise changes in technology and provide a better service to our tenants. We’ve recently started using the Propman Online Tenant Portal which means leaseholders are able to view their statement of account in real time and make necessary payments at their own convenience online. The portal is also a useful platform for issuing newsletters, and any other relevant documentation to residents, instead of being hand delivered or sent in the post.
The Portal has resulted in cost savings as well as providing our property managers with more time to concentrate on the more crucial elements of managing a block.”