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PROPMAN

Infrastructure Services Brochure

With business critical software such as Propman, secure and optimised IT support will give you peace of mind.

From daily system checks, to server migrations, to hybrid working solutions, we are here to provide hands on help for your team.

At Grosvenor Systems we offer a variety of technical support services, a few of which we have listed below.

"Paul always goes above and beyond to deliver in a friendly and professional manner"
Canary Wharf Group

Bring a Propman Expert Inhouse

Benefit from a Propman expert providing daily health checks on your system.  
 
Estimated Time:  0.5 Day set-up - £799.50
Annual charge - £ 9,000

Value

  • Catch issues before they develop    
  • Have confidence that your Propman performance is optimised on a daily basis 

Outcome

  • Our team will provide daily checks of your Propman scheduled tasks  
  • They will report back any issues to you 
  • Our Customer Care team will proactively resolve issues raised 

Example Agenda

  1. Analysis of 17 scheduled tasks  
  2. Set-up of GSL monitoring  alert service
  3. Set-up of daily checks and alerts for your team
  4. Ongoing daily Propman monitoring by our Customer Care team  

 

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Powering Hybrid Working with Propman

Adapt your business for hybrid working and access Propman securely from anywhere and from any device. 
 
Estimated Time: 1.5 Days- £2,398.50
TSplus licenses & annual maintenance required - £2,100 + £400 per year

Value 

  • Increase flexibility for staff who are working remotely  

     
  • Increase the security of your Propman database with Multi Factor Authentication  

Outcome

  • Propman will run quicker for your team when working remotely  
  • You will be able to access Propman securely from anywhere, on any device  
  • Your business will benefit from being more agile 

Example Agenda

  1. Discuss your hybrid working goals 
  2. Perform server analysis to ensure there is capacity for web-enablement  
  3. Install and configure TS Plus, the connection software used to enable remote working 
  4. SMTP, report scheduler and scheduled tasks assessment  
  5. Training session with our Professional Services team 
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Propman Infrastructure MOT

This session is for Propman users who are looking at ways to review and increase the efficiency of their Propman database.  

Estimated Time: 0.5 Day - £799.50

Value

  • Receive expert analysis of your current Propman and server set up 
  • Build a deeper understanding of current areas of risk  
     

Outcome

  • We will perform a full audit of your entire Propman set up with detailed analysis on Red, Amber and Green areas     
  • We will present an action plan on how to remediate any issues  

Example Agenda

  1. Infrastructure assessment, remote or onsite 
  2. Q&A with your inhouse technical Propman team  
  3. Project Manager will run through the output of the audit with your team, share findings and suggested next steps  
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"Andy was great and understood the importance of getting it right from the start"
HPH Limited

Future Proof Against Disaster

  How long could your business run without Propman? Book in a consultation with our Propman experts to ensure that you have best practice protocols set up if disaster strikes.
 
Estimated Time:  0.5-1 Day - £799.50-£1,599

Value

  • Have confidence in your Disaster Recovery process  
  • Reduce the risk of losing your Propman data  
     

Outcome

  • You will have  a clear understanding on the successes and limits of your current Disaster Recovery process  
  • You will formulate a robust Propman business continuity plan 

Example Agenda

  1. Assessment of your current backup strategy and restoration policy by our Propman expert team
  2. Set up processes to monitor and notify you that Propman backup procedures are working correctly 
  3. Test new disaster recovery and restoration processes 
  4. Consultation session with our team to review new process and talk through any additional recommendations or best practices e.g., after-imaging and replication   
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Propman Migration 

Moving a business-critical piece of software such as Propman to a new server is daunting.  Ensure peace of mind by making sure this is done correctly and on time with our in-house Propman experts. 
 
Estimated Time:  1 Day - £1,599

Value

  • Minimise Propman downtime during migration 
  • Have confidence that your database is being set up in-line with best practice


Outcome

  • Your Propman database will be moved, set up, and configured in your new environment 
  • You can outsource process management and complexity to our Propman experts 
     

Example Agenda

  1. Our team will provide an assessment of your new environment and confirm access for migration 
  2. Check for any third-party integrations with Propman  
  3. Test communication between old and new environments  
  4. Move Propman to the new environment  
  5. Set up and configure Propman for users  
  6. Check in session with team for go-live  
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"Andy was very helpful and quick to respond to messages"                                        
Grafton Group Plc

Fail Safe Data Backup

Implement a full failover solution for your Propman Database, minimising potential data loss for your business in the event of a system fault or failure.
 
Estimated Time:  2 Days - £3,198
Additional Progress replication licenses required

Value

  • Mitigate against risk of loss of critical business data 

Outcome

  • You will have peace of mind with a complete failover solution for your Propman data  
  • You will have access to your fully up to date data restore point 

Example Agenda

  1. Configuration of live database for replication
  2. Setup replicated database and failover processes 
  3. Test failover process  
  4. Launch replication services 
  5. Handover session with GSL Deployment team 
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Progress Database Tune-Up & Encryption

When you have been running software on a database for a long time it will end up fragmented. This means retrieving your data can take longer, leading to slow processing times for your users. Optimising this is via a database tune-up is recommended, along with increasing the security of your business-critical Propman data via encryption
 
Estimated Time:  2 Days - £3,198

Value

  • Increased efficiency of your Propman database 
  • Mitigates against risk to your data 

Outcome

  • Your database will be optimised and running faster, reducing wait times for your team   
  • Your business-critical Propman data will be encrypted, ensuring a higher level of security and safety for your database  

Example Agenda

  1. Upgrade to the latest version of Propman 
  2. Our team will run key reports on your current database for benchmarking 
  3. We will extract your current database and encrypt your data 
  4. We will load your encrypted data back into your Propman database 
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See how Propman could help your business

Get in touch to request a demo, ask a question or request more info