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Support

Our Support Team are on hand to troubleshoot, provide guidance and answer questions

How to raise a support query

You can contact our dedicated Support Team in the following ways

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Via telephone

020 7089 1410
Available: 9:00am – 5:00pm
Monday – Friday

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Via email

support@grosvenorsystems.com
Help us troubleshoot quickly by including your version number and attaching screenshots/error messages

Describing your issue

Providing us with important details helps us troubleshoot and resolve queries effectively. Here are some key things to think about when you raise a support query:
  • Capture and send screenshots of error messages (Alt + PrtScn)
  • The version of Propman you are using (Click ‘Help’ and then ‘About’)
  • How many users are affected
  • If the query has been raised before