Privacy Policy - Grosvenor Systems
Grosvenor Systems

Call us now on (020) 7378 8358

Call us now on (020) 7378 8358


At Grosvenor Systems Ltd your privacy is important to us and we are committed to protecting and respecting it. This privacy statement (together with our Terms & Conditions) provides you with information about the personal information that we collect, and the ways in which we use that personal information.

Please read this privacy policy carefully to understand our policies regarding your personal data. By visiting the website, you are accepting the practices described in this policy.

Grosvenor Systems Ltd. is the Data Controller of this website under the Data Protection Act 1998 and the General Data Protection Regulation (which will replace the Data Protection Act 1998 as of the 25th of May, 2018). 

The purpose of this statement is to inform users of our website about the information that is collected from you when you visit this site, how this information is used, if it is disclosed and the ways in which we protect your privacy.

The Data Protection Act “DPA” 1998 establishes rights for individuals whose personal data is processed by a third party and The EU General Data Protection Regulation “EU GDPR” protects and empowers all EU citizens data privacy. Any organisation which processes information about living individuals is a data controller for the purposes of the above Act and Regulation. Grosvenor Systems Ltd., as data controller, is required by the Act to ensure that individual data subjects are aware of how their personal data may be used, the purpose/purposes for processing that data and to whom, if anybody, that data may be disclosed.



As a visitor to we collect data when:



When you browse our website

As a website visitor to we collect information about how you use our website.

Like many other websites, the Grosvenor Systems Ltd. website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. See our cookie policy for more information.

We use the following website analytics tools:

When you submit a form or telephone us

You may give us personal data directly when you complete a form on our website. We collect the following personal data on our forms:



This website contains links to other websites. We are not responsible for the privacy policies or practices of any third party.



We may use your personal information to:



The personal data that we process after you have enquired about our software will be done based on legitimate interests.

You can opt out of receiving direct marketing information from us at any point by clicking ‘Unsubscribe’ in our emails or emailing  



The information you provide us with after you have submitted an enquiry is stored in our Content Management System, WordPress, sent directly to the relevant teams via email and may be stored on our internal Marketing Database. If you’re a client, it will be stored on our internal CRM system.

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may share your personal information with any member of our group, which includes our subsidiaries, our ultimate holding company and its subsidiaries. This is defined in section 1159 of the UK Companies Act 2006.

Where we disclose your personal information for these purposes, the organisation in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures reasonably necessary for the purposes identified above, we may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.



We ensure that there are appropriate technical controls in place to protect your personal details. Our network is protected and routinely monitored and personal data is stored on secure servers.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained Grosvenor System’s staff.

The transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data submitted to our site and any data submitted is done so at your own risk.

Your data is:



As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take necessary steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

Information that we collect may be stored, processed in and transferred between any of the countries in which we operate to enable the use of the information in accordance with this privacy policy.

In addition, personal information such as your name that you submit for publication on the website (e.g. being part of a Client case study or client testimonial/quote) will be published on the internet and may be available around the world.



We keep information only for so long as it is needed for the efficient and effective delivery or fulfilment of the software, products, or services using or contemplating using by the Data Subject and for a reasonable time thereafter, or to meet any legal requirements. We will either destroy or remove information when it is no longer needed.



The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: or call us on 020 7378 8358



The DPA and EU GDPR gives you the following rights:

Any access request to this information may be subject to a fee to meet our costs in providing you with the information we hold.

Should you wish to exercise any of these rights please use the “Contact Us” details below.



If you have any questions about this privacy policy or how we process your personal information, please get in touch with us in either of the following ways:

Write to us by email to:  

Write to us by post to: 7 Leathermarket Street, London, SE1 3FB (FAO: Nic Dodwell)

Call us on 020 7378 8358



We review and, where necessary, update our privacy information by posting a new version on our website. 

Check this page occasionally to ensure you are familiar with any changes. 

This policy was last updated in May 2018.