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Harris Lamb Case Study

Boosting Efficiency with Hosted Propman 

Harris Lamb, a leading commercial property management firm, effectively manages a diverse portfolio of properties across multiple sites using Propman.   

The Harris Lamb team have used Propman for 18 years to manage complex tasks such as rent collection, financial functions, and accounts payable processes.  

Why Switch to Hosted? 

The decision to switch from an on-premises solution to a hosted version of Propman was driven by several factors. The on-site server at Harris Lamb was nearing the end of its life cycle and was no longer supported by Microsoft. This impending business risk pushed the team to explore alternatives. Alongside this, the Harris Lamb team wanted to increase workforce agility when their surveyors were working on-site to improve operational and financial efficiency. 

Experience During Transition: 

The process was executed smoothly by the Grosvenor team and much of the work was completed outside of regular business hours to minimise downtime for the team. 

On the day of go-live, the team had a call with Grosvenor Systems to help all users log into the new hosted environment and show them around. The onboarding logistics were efficiently managed and resolved within the same day, ensuring a seamless transition. As a result, the team felt fully supported throughout the entire process, with any concerns addressed promptly, making for a smooth and successful implementation. 

Advantages of the Hosted Model:

Since migrating to the hosted version of Propman, Harris Lamb has seen significant advantages for their business. Prior to the migration, the surveyor team could only access the system from the office, which created challenges in approving supplier invoices and managing payment referrals efficiently and promptly. Now, with the hosted model, surveyors can access Propman from anywhere, greatly enhancing their workflow efficiencies and eliminating delays. 

This shift has positively impacted team dynamics as well. There was previously a perception that Propman primarily served the accounts team, but the hosted model has changed this mindset. Surveyors now have easy access to essential documents, property and tenant information, and event listings from any location, making the system far more beneficial for them. As a result, communication and collaboration between the accounts and surveyor teams have improved significantly. 

Support from the Grosvenor Team: 

Harris Lamb's interaction with the GSL team during and after the transition has been highly positive. The Account Management team, particularly Kieran Redpath, played a pivotal role in managing the move to the hosted environment. Kieran’s project management skills ensured that the transition was well-organised and that the team felt supported throughout the process.  

The Client Services team has been essential in tailoring the hosted Propman setup to meet Harris Lamb's specific requirements. Their contributions have been particularly important in refining service charge calculations and reporting, 

The Customer Care team has also been effective in addressing queries and concerns related to Propman. As noted by Rob Kennedy from Harris Lamb, "When we speak to the support team, the responses are timely and helpful.”  

Overall...

The switch to a hosted version of Propman has been a resounding success for Harris Lamb. The move to a hosted environment has not only resolved the immediate challenges posed by an end-of-life on-site server but has also positioned Harris Lamb for greater flexibility and efficiency in their property management operations. The ongoing benefits of this transition continue to positively impact their business, making it a decision that the company is glad to have made. 

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