Business Analyst

We’re seeking a Business Analyst (BA) to join our Professional Services team. As the successful BA, you will work closely with both new and existing Clients to understand their objectives, priorities and business processes

About the role

Reporting into Head of Operations, you’ll play an important role in ensuring our clients get the most value from our software.

This process centres around understanding and explaining how our software fits with our customers’ business processes.

Key responsibilities:

• Engaging with both potential new clients and existing software users
• Undertaking reviews of our client’s business processes to ensure a thorough understanding of how our software can be set-up to integrate with their processes
• Working closely with other members of the Professional Services team to translate these requirements into the best software solution and implementation plan
• Ensure successful handover to our Training Consultants who will conduct training based on the client’s business process assessment and recommendations

Key requirements:

• Business Analyst experience – ideally with software that involved financials
• Financial acumen – our software involves financial analysis so you will be comfortable with numbers and accounting terminology
• Excellent customer service and communication skills – it’s a client facing role so you’ll spend a lot of your time communicating with our clients over the phone, via email and face to face
• Organisational skills – it can be a fast-paced environment so you’ll need to be organised
• Enjoy change/flexibility – no two days are the same, so it suits someone who likes a varied role and can adapt quickly
• Willing to travel – our clients are located all over the UK so there will be regular travel and overnight stays involved. This can be anything up to 4 days per week

Desired requirements

• Exposure to/experience of the property management industry
• Finance software experience
• Experience training users on complex software

About us

We're the team behind Propman, one of the UK's most comprehensive and popular property management systems.

Founded in 1980, we developed our all-in-one property management and accounting software, to help overcome the challenges, complexities and inefficiencies of property management.

Fast forward 25 years, and we’re a growing, close-knit team who work from our central London office at London Bridge. We’re ambitious, committed to our users and we’ve built a reputation for facing customer’s challenges with them head-on.

Like a lot of industries influenced by tech, the property management sector is changing and organisations’ adoption of technology will be an important part of ensuring future success. This means it’s an exciting time in our industry and as technology continues to advance, we’re committed to being at the cutting edge, ensuring we continue to develop software that fits with our users’ needs.

Other information

Salary – Competitive, including company bonus and benefits

How to apply – Send your CV and a covering letter detailing why you think you’d be a great fit for the role to our Head of Operations, Neil Foxhall