Managing Agent Case Study
Established in 1992, Harris Lamb provide commercial property advice on a regional and national basis to clients that include occupiers, developers, property funds, investors and public sector organisations.
The company offers a full range of property services with specialist departments advising and acting for clients on agency, development, acquisition, property management, rating, planning, building surveying, project management, landlord and tenant, valuation and property investment.
They’re now one of the largest independently owned property consultancy businesses operating from offices in Birmingham, Worcester, Stoke on Trent and Nottingham.
During a period of rapid growth in the property department, there was a necessity to invest in a dedicated and professional property management and accounting package, to enable and sustain the desired business growth.
Having previously used a different property management system, Harris Lamb’s Director, Gert Corfield, was eager to see how Propman compared. After a tender process and analysis of other systems, Propman was selected as their chosen system as Gert explains:
“The main factors that differentiated Propman from competing software packages included the price and the support and training offered.
The implementation of Propman was very straightforward and cost-effective. We were able to develop personal relationships with the Professional Services team which means you are dealing with people who understand your business requirements, making resolutions of queries very efficient.”
“The functionalities of Propman that are most beneficial to our surveyors include the ease of navigation around the database and its flexibility in running reports. Similarly, our property accountant finds the ability to customise financial reports to meet clients’ needs very useful along with the standard reporting that Propman provides. Propman is very logical to input data and transactions which ensures efficient and accurate workflow.”
The Harris Lamb team have now been using Propman for over 12 years. They take advantage of regular updates and the non-modular functionality means new features are included.
“The functionality of Propman ensures a good balance between meeting the needs of the surveyor and the property accountant. Propman has made an important difference in allowing our Property Management department to grow quickly and efficiently as well as impressing clients with the quality of reporting which is crucial in the current climate where excellent service is vital.”